I wrote this for my communication skills series on my business blog, but decided to share it here as well.
I used to work with lawyers. That meant I had regular sparring partners and lively debates. They challenged me to think about my ideas, put them across, deal with counter arguments, and persuade the other person that I was right. Most of the time it was light-hearted fun, and I enjoyed myself. I’m not a lawyer, but I liked the challenge – and sometimes I won!
However, it isn’t fun if you get into situations at work, or even outside of work that become heated. So in this post, I’m going to talk about 20 things that you shouldn’t do if you want to win an argument, or at least maintain a good relationship with the other person.
1. Don’t raise your voice
Nobody likes being shouted at. It’s a form of aggression, shouting the other person down, and the person who shouts the loudest is not always right. Apart…
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