My friends have been hearing about this all week, so it’s time to share it with you, my blog readers!
I have been drinking coffee in some form since I was about 7 or 8. Sometimes with permission. Sometimes because I figured out how to make it when I was somewhere I wasn’t supposed to be, or when people who were supposed to be supervising weren’t about. But for as long as I can remember, it’s been the thing that gets me out of bed in the morning, and the only thing that kept me going when I was doing two jobs or working crazy hours.
It’s the thing that kickstarts my brain, and anyone who’s smart knows not to talk to me until I’ve had a couple of cups of it See this post for example That would probably have never happened if coffee had been involved!
Anyway a couple of weeks ago we were visiting a friend and he told me about the new coffee machine that he’d got for Christmas.
I enjoyed the coffee that he made me, but I was also interested in the machine itself, as I had wrongly assumed that a lot of the newer machines were touch-screen only, like the ones you can get in large offices. They are not at all user-friendly if you can’t see the touch screen. Some can be controlled by apps, but any update to the app that messes with the accessibility will then render your machine inaccessible, and I wasn’t keen to go down this route.
My friend’s machine only has two buttons though – proper buttons – and I decided that would be fine for me. The pods would be more of a challenge to read as something like the Seeing AI app would struggle to read the shiny packaging. But if kept in their box, Seeing AI could either read the box, or I could manually print some Braille labels.
So I was sold on the idea and went home to investigate!
Buying my machine
In the end I went for a similar coffee machine to the one we’d been talking about, but with no milk frother. It came within 2 days and I could get going straight away because there was a free box with 14 coffees to try.
You pour water into the compartment at the end, put your chosen pod in its compartment, put your cup under the nozzle, then press whichever button you want. In the morning I tend to go for a triple Espresso topped up with two lots of water, but you don’t have to be that extreme!
It’s simple, no fuss, really quick, and there are over 30 types of really good coffee to choose from!
Buying my coffee and accessibility problems
I had also seen that there was an app for buying your coffee pods, and was keen to try it out.
At first there were some quirks to get used to. There’s a button labelled as UIButtonBarNewSmall next to every type of coffee. I figured out that if you click that, a slider appears which allows you to select how many of those capsules you want, in multiples of 10. Not great, but doable, and when I tweeted Nespresso to tell them about it, they responded quickly and positively to say that my message would be passed on to the web team.
So I put an assortment of pods into my basket, complete with my free recycling bag which will be collected with the next order once the bag is full, but the basket screen was as far as I got.
I could find where and how to add a promotion code, how to amend my order, but not how to do the one thing I wanted to do – check out! Apparently, there was a continue button, which takes you to the login screen, but you can’t get to it using VoiceOver. It’s as if the button just isn’t there. I can’t navigate to it, never mind click on it.
I could have just gone the easy way and got S to click the button for me, but I shouldn’t have to do that. I’m old enough to buy my own coffee and I don’t always have someone nearby waiting to click buttons when I can’t.
So I logged in to the website and finished off my order there. The website is actually very accessible and I had no problems completing my order. But I still felt a bit short changed because my account hadn’t updated to include the things I put in my basket today, which meant I had to do it again.
As I was finishing writing the post, I tweeted Nespreso again and they replied before I had even hit publish on the blog article. That is pretty speedy customer service! They apologised for the inconvenience and promised to pass on my comments. It would be really good if these issues could be fixed in the next update of the app.
There are times when 90% accessible just isn’t good enough, if the missing 10% is the thing that prevents someone from buying from you!
Ok, I love my coffee and I would have either used the site or got someone to help, but any type of business needs to make it as easy as possible for customers to buy their products and services.
So, my pods are on their way and should be with me in the next couple of days!
I don’t want this to be a ranting post though. I did get my order in and I am very happy with the machine. The coffees are really good, and I am grateful to my friend (another S) for giving me the idea.
I think I need a coffee now!
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This post contains an affiliate link, but I paid for the coffee machine myself, and only promote things that I’ve tried and tested.